Reporting Missing Items If more than 14 days from the date of mailing (more than 7 days for Priority Mail Express service) has passed and your item is insured and lost, go to “ What is the Timeframe for Filing a Domestic Insurance Claim? ” You may be able to file a claim. If you checked your item’s tracking status and it indicates delivery, but: The recipient does not have it, email us or call 1-800-ASK-USPS ( 1-800-275-8777 ). Your situation will be documented. The package is missing content, complete a search form on the Missing Mail Application (requires a USPS.com® account). For more information about requesting a search for missing mail, go to the “ Search for Missing Mail ” FAQ. If your mail item has not been delivered, here are some simple steps you can follow for help depending on how the item was mailed: USPS PRIORITY MAIL EXPRESS® SERVICE Priority Mail Express® service comes with a scheduled d...
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