What to do when USPS Package lost ?

Reporting Missing Items

If more than 14 days from the date of mailing (more than 7 days for Priority Mail Express service) has passed and your item is insured and lost, go to “What is the Timeframe for Filing a Domestic Insurance Claim?” You may be able to file a claim.

If you checked your item’s tracking status and it indicates delivery, but:

• The recipient does not have it, email us or call 1-800-ASK-USPS (1-800-275-8777). Your situation will be documented.
• The package is missing content, complete a search form on the Missing Mail Application (requires a USPS.com® account).
  • For more information about requesting a search for missing mail, go to the “Search for Missing Mail” FAQ.

If your mail item has not been delivered, here are some simple steps you can follow for help depending on how the item was mailed:

• USPS PRIORITY MAIL EXPRESS® SERVICE Priority Mail Express® service comes with a scheduled delivery date and time backed with a money back guarantee. Information regarding the delivery status of your item is updated throughout the day as carriers return from their delivery routes. Using the Priority Mail Express® tracking number, you can find out if your item has been delivered online via USPS Tracking service on USPS.com or you can obtain information by calling 1-800-222-1811.

  If the delivery status indicates that the item has not yet been received by the scheduled delivery date, we recommend that you contact the recipient to determine if they have received the item. If the item has not been received, you may email us or call a customer service representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed that the item has not arrived, you may file a claim and/or submit a search request for your lost mailpiece on the Missing Mail application. For more information about filing an insurance claim or requesting a search for missing mail, go to either the “What is a Domestic Insurance Claim?” or “Search for Missing Mail” FAQs.

• PRIORITY MAIL® AND FIRST-CLASS MAIL® SERVICES
  • Item mailed by Priority Mail® ServicePriority Mail service includes tracking of the mailpiece in the cost of mailing. Using the tracking numbers, you can check the delivery status online via USPS Tracking service on USPS.com® or you can obtain information by calling 1-800-222-1811. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed that the item has not arrived, you may either submit a search request for your lost mailpiece on the Missing Mail application, email us, or call a customer service representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf.
  • Item mailed by First-Class Mail® ServiceIf the mailpiece was sent with First-Class Mail® service and also has a trackable service (i.e., USPS Tracking service, Signature Confirmation™, or Certified Mail® service), you can check the delivery status online via USPS Tracking service on USPS.com® or you can obtain information by calling 1-800-222-1811. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed that the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application, email us, or call a customer service representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf.
  • Item mailed with USPS Tracking®, Signature Confirmation™, or Certified Mail® ServiceUsing the tracking numbers, you can check the delivery status online via USPS Tracking service on USPS.com® or you can obtain information by calling 1-800-222-1811. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed that the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application, send us an email, or call a customer service representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf.
  • Item mailed with Domestic Registered Mail™ ServicePlease allow fourteen (14) or more days from the date of mailing for your item to arrive. Using the Registered Mail tracking numbers, you can check the delivery status online via USPS Tracking service on USPS.com® or you can obtain information by calling 1-800-222-1811. If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim. For more information about filing a claim, go to the “How do I File an Inquiry for an Item Sent with Registered Mail™ Service?” FAQ.
  • Item mailed with InsurancePlease allow fourteen (14) or more days from the date of mailing for your item to arrive. Using the Insurance tracking numbers on the receipt, you can check the delivery status either online via USPS Tracking service on USPS.com® or by calling 1-800-222-1811. If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim. For more information about filing an insurance claim, go to the “What is a Domestic Insurance Claim?” FAQ.

• USPS RETAIL GROUND® MAIL, PARCEL SELECT®, AND PARCEL SELECT LIGHTWEIGHT® SERVICESUSPS Retail Ground® service includes tracking of the mailpiece in the cost of mailing, but does not include insurance. Using the tracking numbers, you can check the delivery status online via USPS Tracking service on USPS.com® or you can obtain information by calling 1-800-222-1811. Please allow eight (8) days from the date of mailing for your item to arrive. If fourteen (14) or more days have passed since the date of mailing and the recipient has confirmed that the item has not arrived, you may submit a search request for your mailpiece on the Missing Mail application and you may either send us an email or call 1-800-ASK-USPS (1-800-275-8777) to request documentation of your issue.
  • Item mailed with InsurancePlease allow fourteen (14) or more days from the date of mailing for your item to arrive. Using the Insurance tracking number on the receipt, you can check the delivery status either online via USPS Tracking service on USPS.com® or by calling 1-800-222-1811. If 14 or more dayshave passed and the item has not arrived, you may file a claim and/or submit a search request for your lost mailpiece on the Missing Mail application. For more information about filing an insurance claim, go to the “What is a Domestic Insurance Claim?” FAQ.

    Note:  When contacting customer service regarding lost items, please note that 1-800-222-1811 is customer service for tracking, delivery status, and related information.  1-800-ASK-USPS (1-800-275-8777) is for customer service regarding filing of documentation for lost or delayed mailpieces, questions about Postal Service policies, and other general information. Customer representatives for both of the above telephone numbers are available as follows:

    • Email us your concern. Send us an email with as much detail as possible and we’ll get back to you within 24 hours
    • You may also file a search request for your lost mailpiece by going to the Missing Mail application and completing a Missing Mail search request form.
    • Call 1-800-ASK-USPS (1-800-275-8777) where a customer service representative will document your concern. Customer representatives as available as follows:
      • Monday thru Friday: 8:00 a.m. to 8:30 p.m. ET
      • Saturdays:  8:00 a.m. to 6:00 p.m. ET
      • Sundays:  Closed
      • Holidays:  Closed [When are Postal Holidays?]

 

USPS lost my package

I purchased a new s22 online because of a "good deal". I received my new phone and return my old phone per instructions. Dropped off my return package at USPS and got a receipt with tracking #. It's now been one week and no movement at all. It says USPS in possession of item. I've called and called, spoke with multiple representatives at AT&T  and the post office. No one can give me an answer on where my package is. AT&T said I will receive my credit within 3 bill cycles regardless if they receive my old phone. I'm giving it a week or two before I file a complaint with the BBB as I see now this is a common issue and a SCAM. THIS IS FRAUD!  Read more

Contact USPS Customer Care Service ?

Want an Urgent help on package lost or delay in delivery? Locate the most ideal approach to find support and assistance with USPS®. Round out a short shape or get tips to fix the absolute most basic issues directly from USPS Customer Care toll Free Number.

Contact USPS

Connect with USPS customer service representatives to help resolve your issue and get back on track.

Phone: 1-800-ASK-USPS® (1-800-275-8777)

USPS General Inquiery about your Package Status. Call Above Tollfree number for your Present Status Quo of Your USPS Post or Shipment Details.

Email @ USPS Customer Service

Enter Tracking Details to This page For Contacting usps by email about your Package

Working Hours:

Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET

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